Fernwood Candy® Shipping & Returns


Returns

We will replace any item or goods that have been damaged. Please supply us with photographic evidence of how your shipment was damaged and we will promptly send you a replacement item.

Please be advised that we include insulated heat protection w/ice packs but cannot guarantee against melting for every state being shipped to. Shipping our products are up to the full discretion and responsibility of the purchaser. Please verify temperatures in the specific state that you are shipping to. Because of the above disclaimer; refunds will not be issued due to melting.

Fedex Ground Shipping Time In Transit Map

Shipping Carriers

Fernwood Candy® most often uses Fedex and USPS, depending on best transit time and cost.

Shipping Destinations

We ship to the 48 Continental States, D.C. & Alaska.

Delivery Locations

We suggest shipping to a location where you know somebody will be available to receive the package, for example, the recipient’s workplace. Fedex and USPS may leave gifts at a destination in which no one is home. But keep in mind, our gifts are perishable and shouldn’t be exposed to the elements for too long, especially warm weather conditions. We are not responsible for items that may melt due to shipments to extreme warm weather climates

Shipping Delays Fedex & USPS

Though Fedex and USPS are extremely reliable shipping agents, there are times when even they are unable to provide on-time delivery, such as during extreme weather situations, national emergencies, unforeseen happenings and etc. We ask for your patience during these times and promise to get your gift to its destination as soon as possible. Freshly prepared product from our store will be shipped as soon as proper delivery resumes. Please remember that Fedex does not deliver ground service on the weekends or holidays. The only time that Fedex delivers on the weekend is their expedited air services (next day and 2nd day air Saturday delivery).

Shipping Deadlines

We ship Monday through Thursday unless in most cases. All orders must be in by 3:00 pm Mountain Standard Time for same day shipping; otherwise it goes out the following business day. During the warmer months we will only ship during the business week and as long as it will arrive during the business week. It is our personal preference not to ship anything during warm months that will be sitting in a delivery warehouse or vehicle over the weekend.