FAQ

Shortly after your order is placed you will receive a shipping confirmation via email containing a tracking number. This tracking number can be used on the applicable shipping service's site to view the latest check-in of your package.

We ship using the best option to get your chocolates delivered in their best condition. To prevent melting during transit, we charge a flat $10 fee for each order to ship in an insulated box specialized for chocolate and gel packs.  Orders only ship Monday through Wednesday to prevent the gel packs (and chocolate) from melting during the shipping process over the weekends. Please consider this when placing your order.

For orders to the Southern states (Arizona, New Mexico, Texas, Louisiana, Mississippi, Alabama, Georgia, and Florida) or in areas experiencing consistent temperatures above 85° F we STRONGLY suggest you choose express shipping, so your package can arrive in a timely manner allowing the gel packs to keep your treats from melting.

If express shipping is selected, we guarantee that your chocolate will arrive un-melted if your package is delivered indoors and not left outside. If express shipping is selected and chocolate arrives melted, we will replace or refund your purchase immediately. Fernwood Candy cannot guarantee your chocolate will arrive un-melted if express shipping is not selected. 

Fernwood Candy does not ship internationally at this time. Shipments to an APO/PO address must be sent via USPS and cannot be guaranteed to arrive by a specific date.  These orders may take up to 21 business days.

Orders placed by 1 PM MST Monday-Wednesday are typically shipped the same day they are received.  If an order comes in after 1 PM MST Wednesday, it will be held to ship on the following Monday to prevent the shipment from being stored in a carrier’s unconditioned space during transit.  If you are in a shipping zone that requires 3 or more shipping days, your order will be shipped on the Monday or Tuesday after your order is placed, unless express shipping is selected.

Order totals are calculated at the time of purchase and applied after discounts. Shipping prices may vary during different times of the year.